Refund Return Policy

Overview

At Aura Smart Collection, customer satisfaction is our top priority. We are committed to providing a smooth and reliable shopping experience. Please read our Refund & Return Policy carefully to understand how returns, refunds, and exchanges are handled.

Customers are encouraged to inspect their products carefully at the time of delivery. If you notice any damage, defect, incorrect item, or other issue, you must inform the delivery agent immediately and refuse to accept the product.

Once the product has been inspected and accepted at the time of delivery, it will no longer be eligible for a return or refund.

For your protection, we strongly recommend recording an unboxing video when opening your package. This helps us resolve any genuine issues more efficiently.

Eligibility for Returns

To qualify for a return:

  • The product must be inspected at the time of delivery.

  • Any issue must be reported immediately to the delivery agent.

  • The product must be rejected during delivery if it is damaged, defective, or incorrect.

  • The product must remain unused and in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

If you accept the product after inspection during delivery, you will not be eligible for a return or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards.

  • Products that have been used after delivery.

  • Products that are damaged due to customer misuse or negligence.

  • Products with missing accessories, tags, or original packaging.

  • Products accepted by the customer after delivery inspection.

Refund Process

If a return is approved after inspection during delivery:

  • Your refund will be processed through the original payment method whenever possible.

  • For Cash on Delivery (COD) orders, refunds may be sent via Mobile Financial Services (MFS) such as bKash, Nagad, or Rocket, or through another mutually agreed method.

  • Refunds are generally processed within 7–10 business days after approval.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please contact us at:

Email: admin@aurasmartcollection.com

Exchanges

We only replace products that are damaged, defective, or incorrectly delivered and reported immediately during the delivery process.

To request an exchange:

  • Notify the delivery agent before accepting the product.

  • Contact us at admin@aurasmartcollection.com with your order details and a description of the issue.

  • Our support team will guide you through the exchange process.

Need Assistance

If you have any questions regarding refunds, returns, or exchanges, we’re here to help.

Email: admin@aurasmartcollection.com

Thank you for choosing Aura Smart Collection. We appreciate your trust and remain committed to delivering quality products and an excellent shopping experience.